Voice mail

The new voice mail is the service, which will receive a call instead of you and, after that, it will inform you by an SMS message that, on your voice mail, you have a message left, which you may listen to when it suits you.
 

In what situations can you use your new voice mail?

 
The new voice mail will receive calls to you when your telephone is switched off, when you are outside the range of the GSM network.

What are the advantages of the new voice mail?

•  A new simple number for listening to the messages, 14077
• FREE OF CHARGE listening to the messages
• In addition to availability VMS is available to everyone. 
• Faster and simpler use of the menu
• Activation and deactivation by dialing *123# My Menu or calling the Customer Call Center on 1188
  

How to adjust the situations in which you wish to use the new voice mail?

Voice mail is systemically adjusted to be switched on only in the situations when your telephone is switched off or when you are outside the range of the GSM network.

How to activate the new voice mail?

• By dialing *123# My Menu or calling the Customer Call Center on 1188
• At Telenor Points of Sales

How to listen to the messages?

•  To listen to the messages from your mobile telephone, you need to call the number 14077, and you will get the information on the new messages not listened to or get access to the menu of the new voice mail. If you are outside the country, you need to call +3826914077.
• To listen to the messages from some other Telenor number, other network, landline, or from abroad, you need to call the number 14088, after which you will be asked to enter your telephone number as well as the password for access to the new voice mail.

Charging

• Listening to the messages and access to the new voice mail from Telenor network is FREE OF CHARGE!
• The user of the Telenor network who is leaving the message is charged according to the official pricelist of Telenor for the calls within the network. 
• When leaving or listening to the messages from fixed telephony, other mobile networks, abroad or in roaming, you are charged at the tariff of the operator in whose network you are, for the calls to the Telenor network.
  

How to deactivate the new voice mail?

• By dialing *123# My Menu or calling the Customer Call Center on 1188
• At Telenor points of sales
  

Express mail

Express mail is the service intended for the users, who, for some reason, do not wish to use Voice Mail.

• The principle is the same as with the voice mail: if the user A has switched off his/her telephone, the user B will get the notification like "Do not disconnect, you may leave a message, which will be express delivered to the user you have called".
• The recorded message may last up to 45 sec.

Thereby, the user may get the message left in two ways:
If he/she is an MMS user – if, from the moment of leaving the message, certain X time (4h, for example) has not elapsed, the user will, as soon as he/she logs on the network, get the MMS with the recorded message in the AMR format. The user gets the MMS message in his/her inbox with the number of the user who has sent him/her the MMS (left the message).
If X hours (4h, for example) have elapsed, the user will, upon logging on the network, get the SMS notification that he/she has a message left and to call 14071 to listen to the same.
For active MMS users the service EXPRESSLY notifies the user of a message, either by MMS within 4 hours or by SMS after 4 hours.
 
In case of a user who does not have MMS, the principle is the same; however, until the time X elapses, the user will not be notified of the message left. This means that, if the user logs on the network (switches on the telephone) 15min. after leaving of a message, he/she will get an SMS about the same only after 3h 45 min.
 
In such a case, the user may, without waiting for possible SMS information, call 14071 and may listen to the messages, if any, right away. 
 
By calling 14071, the user hears how many messages he/she has and, thereafter the messages are listened to one after another. Thereby, the user is not notified of the number from which the message was left to him/her, but he/she only hears the recorded message (in SMS notification, he/she has the information on the number). After listening to the message, the user may either delete the message or disconnect. If he/she deletes the message, he/she starts listening to the following message.
If he/she disconnects, by repeated calling, the user will hear only the remaining messages.

• Calling 14071 is free of charge from the Telenor network (same as for the voice mail).
• Leaving of a message is charged to the user who is leaving the message according to the prevailing pricelist of the operator to whom he/she belongs.

The service Express Mail cannot be used together with the Voice Mail, which means that a user may have only one of the two services. Thereby, if a voice mail user wishes this service, he/she must first switch off the voice mail - send log-off (odjava) GP and, after the notification that it is switched off, he/she must send the request for Express Mail (log-on to (prijava) EP).

Voice chat

If you want to meet new people, if you have hot story but do not have anyone to share it, if you are bored …

Do not hesitate. Dial 14070 and start chatting!

• Start Chatting
  
  Dial 14070. After connection is established pres key 1 to be connected with randomly chosen interlocutor.
  
• Continue Chatting
  
  If you two find some common interests, just agree your code and time for next conversation. When time come, dial 14070, and pres key 2 after connection will be established. You will be asked to enter agreed code. Do it, and pres key #. You two will be connected again.

This service is available to all Telenor customers.
Call will be charged as regular on net call, depending on tariff package you are using.